:root {
  --bg: #0c0e12;
  --bg-elevated: #151922;
  --bg-soft: #1c2230;
  --text: #e8ecf4;
  --muted: #9aa3b5;
  --border: #2a3344;
  --accent: #5b8def;
  --accent-hover: #7aa3f5;
  --staff: #3dcf8e;
  --customer: #ef6b6b;
  --open: #c9a227;
  --closed: #7a8499;
  --danger: #e25555;
  --radius: 10px;
  --font: "Source Sans Pro", system-ui, sans-serif;
}

* { box-sizing: border-box; }

body.support-app {
  margin: 0;
  min-height: 100vh;
  font-family: var(--font);
  font-weight: 400;
  color: var(--text);
  background:
    radial-gradient(ellipse at top, #1a2030 0%, transparent 55%),
    linear-gradient(180deg, #0a0c10 0%, #12161f 100%);
}

a { color: var(--accent); text-decoration: none; }
a:hover { color: var(--accent-hover); }

.topbar {
  border-bottom: 1px solid var(--border);
  background: rgba(12, 14, 18, 0.85);
  backdrop-filter: blur(8px);
  position: sticky;
  top: 0;
  z-index: 10;
}

.topbar-inner {
  max-width: 1100px;
  margin: 0 auto;
  padding: 0.9rem 1.25rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  flex-wrap: wrap;
}

.brand {
  display: inline-flex;
  align-items: center;
  text-decoration: none;
  color: var(--text);
}

.brand:hover {
  color: var(--text);
}

.brand-logo {
  display: block;
  height: 4.7rem;
  width: auto;
  max-width: min(440px, 70vw);
  object-fit: contain;
}

.topnav {
  display: flex;
  align-items: center;
  gap: 0.9rem;
  flex-wrap: wrap;
  font-size: 0.95rem;
}

.topnav a { color: var(--muted); }
.topnav a:hover { color: var(--text); }

.btn-nav {
  background: var(--accent);
  color: #fff !important;
  padding: 0.35rem 0.75rem;
  border-radius: 999px;
}
.btn-nav-success {
  background: #3dcf8e;
  color: #0b1a12 !important;
}
.btn-nav-success:hover {
  background: #4dde9f;
  color: #0b1a12 !important;
}

.user-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  margin-left: 0.85rem;
  color: #9ec1ff;
  font-size: 0.95rem;
  font-weight: 700;
  text-decoration: none;
}
.user-chip:hover {
  color: #c5daff;
  text-decoration: none;
}

.avatar {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  border-radius: 50%;
  overflow: hidden;
  background: #2a3550;
  color: #d7e3ff;
  font-weight: 700;
  line-height: 1;
  vertical-align: middle;
}

.avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.avatar-sm { width: 28px; height: 28px; font-size: 0.7rem; }
.avatar-md { width: 40px; height: 40px; font-size: 0.85rem; }
.avatar-lg { width: 72px; height: 72px; font-size: 1.25rem; }

.avatar-initials {
  border: 1px solid var(--border);
}

.meta-with-avatar,
.message-author {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
}

.meta-with-avatar {
  font-weight: 600;
}

.avatar-editor {
  display: flex;
  align-items: flex-start;
  gap: 1rem;
  flex-wrap: wrap;
}

.avatar-editor-actions {
  flex: 1;
  min-width: 200px;
}

.avatar-upload-form {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  gap: 0.75rem;
  margin-bottom: 0.5rem;
}

.page {
  max-width: 1100px;
  margin: 0 auto;
  padding: 1.75rem 1.25rem 3rem;
}

.site-footer {
  text-align: center;
  color: var(--muted);
  font-size: 0.85rem;
  padding: 1.5rem;
  border-top: 1px solid var(--border);
}

.site-footer p { margin: 0; }

.site-footer .footer-license {
  margin-top: 0.85rem;
}

.site-footer a {
  color: var(--accent, #4ea1ff);
  text-decoration: underline;
  text-underline-offset: 2px;
}

.site-footer a:hover {
  color: var(--text, #e8eef7);
}

h1, h2, h3 { font-weight: 700; letter-spacing: -0.02em; margin: 0 0 0.75rem; }
.lead { color: var(--muted); margin-top: 0; }

.flash {
  padding: 0.75rem 1rem;
  border-radius: var(--radius);
  margin-bottom: 1rem;
  border: 1px solid var(--border);
}
.flash-success { background: rgba(61, 207, 142, 0.12); border-color: rgba(61, 207, 142, 0.35); }
.flash-error { background: rgba(226, 85, 85, 0.12); border-color: rgba(226, 85, 85, 0.35); }
.flash-info { background: rgba(91, 141, 239, 0.12); border-color: rgba(91, 141, 239, 0.35); }

.card {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 1.25rem 1.4rem;
  margin-bottom: 1.25rem;
}

.auth-wrap {
  max-width: 420px;
  margin: 2rem auto;
}

.auth-brand {
  display: flex;
  justify-content: flex-start;
  margin-bottom: 1rem;
}

.auth-logo {
  display: block;
  height: 5.5rem;
  width: auto;
  max-width: min(420px, 95%);
  object-fit: contain;
}

.form-row { margin-bottom: 1rem; }
.form-row label {
  display: block;
  margin-bottom: 0.35rem;
  color: var(--muted);
  font-size: 0.9rem;
}

input[type="text"],
input[type="email"],
input[type="password"],
input[type="search"],
input[type="file"],
select,
textarea {
  width: 100%;
  background: var(--bg-soft);
  border: 1px solid var(--border);
  color: var(--text);
  border-radius: 8px;
  padding: 0.65rem 0.75rem;
  font: inherit;
}

textarea { min-height: 140px; resize: vertical; }

.btn {
  display: inline-block;
  border: 0;
  border-radius: 8px;
  padding: 0.65rem 1.1rem;
  font: inherit;
  font-weight: 600;
  cursor: pointer;
  background: var(--accent);
  color: #fff;
}
.btn:hover {
  background: var(--accent-hover);
  color: #fff;
}
.btn-secondary {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text);
}
.btn-secondary:hover {
  border-color: var(--muted);
  color: var(--text);
  background: transparent;
}
.btn.btn-success,
a.btn.btn-success {
  background: #3dcf8e !important;
  color: #0b1a12 !important;
}
.btn.btn-success:hover,
a.btn.btn-success:hover {
  background: #4dde9f !important;
  color: #0b1a12 !important;
}
.btn-danger { background: var(--danger); color: #fff; }
.btn-danger:hover { background: #ef6b6b; color: #fff; }
.btn-sm { padding: 0.4rem 0.7rem; font-size: 0.9rem; }

.toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  align-items: end;
  margin-bottom: 1rem;
}
.toolbar .form-row { margin: 0; min-width: 160px; }

.table-wrap {
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
}

table.tickets {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.95rem;
}
table.tickets th,
table.tickets td {
  text-align: left;
  padding: 0.7rem 0.55rem;
  border-bottom: 1px solid var(--border);
  vertical-align: middle;
}
table.tickets th { color: var(--muted); font-weight: 600; font-size: 0.85rem; }
table.tickets tr:hover td { background: rgba(255,255,255,0.02); }

.cell-email {
  overflow-wrap: anywhere;
  word-break: break-word;
}

.badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  text-align: center;
  white-space: nowrap;
  padding: 0.15rem 0.55rem;
  border-radius: 999px;
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0.02em;
  text-transform: uppercase;
}
.status-open { background: rgba(201, 162, 39, 0.18); color: var(--open); }
.status-staff { background: rgba(61, 207, 142, 0.18); color: var(--staff); }
.status-customer { background: rgba(239, 107, 107, 0.18); color: var(--customer); }
.status-closed { background: rgba(122, 132, 153, 0.2); color: var(--closed); }

.row-disabled td { opacity: 0.72; }

.tag {
  display: inline-block;
  margin: 0.15rem 0.25rem 0.15rem 0;
  padding: 0.2rem 0.6rem;
  border-radius: 999px;
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0.02em;
  border: 1px solid transparent;
  color: #fff;
  background: #5b8def;
}
.tag-investigating {
  background: rgba(91, 141, 239, 0.2);
  border-color: rgba(91, 141, 239, 0.55);
  color: #8eb6ff;
}
.tag-cant-replicate {
  background: rgba(168, 140, 255, 0.2);
  border-color: rgba(168, 140, 255, 0.55);
  color: #c4b0ff;
}
.tag-confirmed,
.tag-bug {
  background: rgba(239, 107, 107, 0.22);
  border-color: rgba(239, 107, 107, 0.6);
  color: #ff8f8f;
}
.tag-fixed {
  background: rgba(45, 190, 160, 0.22);
  border-color: rgba(45, 190, 160, 0.6);
  color: #4fd9bb;
}
.tag-waiting-on-customer {
  background: rgba(201, 162, 39, 0.22);
  border-color: rgba(201, 162, 39, 0.6);
  color: #e6c35a;
}
.tag-duplicate {
  background: rgba(122, 132, 153, 0.25);
  border-color: rgba(122, 132, 153, 0.55);
  color: #b0b8c8;
}
.tag-wont-fix {
  background: rgba(180, 90, 60, 0.22);
  border-color: rgba(180, 90, 60, 0.55);
  color: #e59a7a;
}
.tag-enhancement {
  background: rgba(64, 196, 255, 0.2);
  border-color: rgba(64, 196, 255, 0.55);
  color: #7ad4ff;
}

.meta-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 0.75rem;
  margin: 1rem 0;
  color: var(--muted);
  font-size: 0.9rem;
}
.meta-grid strong { display: block; color: var(--text); font-weight: 600; }

.thread { display: flex; flex-direction: column; gap: 1rem; }
.message {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 1rem 1.15rem;
  border-left-width: 4px;
}
.message-staff {
  border-left-color: var(--staff);
  background: rgba(61, 207, 142, 0.08);
}
.message-member {
  border-left-color: var(--customer);
  background: rgba(239, 107, 107, 0.08);
}
.message.internal {
  border-style: dashed;
  border-left-width: 4px;
  border-color: #5a4a20;
  border-left-color: var(--open);
  background: rgba(201, 162, 39, 0.08);
}
.message-head {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  margin-bottom: 0.6rem;
  font-size: 0.9rem;
  color: var(--muted);
}
.message-body { white-space: pre-wrap; line-height: 1.55; }
.attachments { margin-top: 0.75rem; font-size: 0.9rem; }
.attachments a { margin-right: 0.75rem; }

.check-list {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem 1rem;
}
.check-list label {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  color: var(--text);
  font-size: 0.9rem;
}

/* Honeypot — visually hidden from humans, still in DOM for bots */
.hp-field {
  position: absolute;
  left: -10000px;
  top: auto;
  width: 1px;
  height: 1px;
  overflow: hidden;
}

.actions { display: flex; flex-wrap: wrap; gap: 0.5rem; margin-top: 1rem; }

.hero-actions {
  display: flex;
  gap: 0.75rem;
  flex-wrap: wrap;
  margin-top: 1.25rem;
}

@media (max-width: 800px) {
  .message-head { flex-direction: column; }

  /* Desktop spacer before avatar — drop it when the nav wraps */
  .user-chip {
    margin-left: 0;
  }

  /* Users list → stacked cards on narrow screens */
  .table-wrap:has(.users-table) {
    overflow: visible;
  }

  table.users-table {
    border: 0;
  }

  table.users-table thead {
    display: none;
  }

  table.users-table tbody {
    display: flex;
    flex-direction: column;
    gap: 0.85rem;
  }

  table.users-table tr {
    display: block;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: var(--bg-soft, rgba(255, 255, 255, 0.02));
    padding: 0.65rem 0.85rem;
  }

  table.users-table tr:hover td {
    background: transparent;
  }

  table.users-table td {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 0.85rem;
    border: 0;
    padding: 0.4rem 0;
    text-align: right;
  }

  table.users-table td::before {
    content: attr(data-label);
    color: var(--muted);
    font-weight: 600;
    font-size: 0.82rem;
    text-align: left;
    flex: 0 0 5.5rem;
  }

  table.users-table td .meta-with-avatar,
  table.users-table td .actions {
    justify-content: flex-end;
    text-align: right;
  }

  table.users-table td .actions {
    margin: 0;
  }
}